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Front Office Administration Support

December 10, 2025

Empowering young people through wellbeing-focused education.

Impact Community ACADEMY is an independent special-assistance school (SAS) that delivers learning through a wellbeing lens. Our approach challenges mindsets, encourages growth, and transforms lives, helping young people become more adaptable and resilient as they transition into adulthood.

We place equal value on wellbeing and academic achievement, ensuring students are supported and ready to succeed.

What we offer

  • Salary packaging benefits up to $18,550 per year (including $15,900 for living expenses and $2,650 for meals and entertainment)
  • Access to an Employee Assistance Program and regular professional development 
  • collaborative, supportive team environment in a growing school community

What you'll be doing

Administrative Support

  •  Handle incoming phone calls, emails and visitor inquiries.
  • Provide front desk service and manage visitors, following process and Child Safe Standards under the direction of the Principal.
  • Coordinate school tours.
  • Assist with student enrolments and new student interviews.
  • Manage student records and databases (enrolments, attendance and health records).
  • Monitor and maintain levels of stores and materials (stationery, first aid supplies etc.)
  • Maintain the student medications register and student attendance of sick bay, ensuring the Sick Bay procedure is followed.
  • Follow up student absences with parents/carers and record the data using the school. management software (Compass Education) and Impact Community ACADEMY’s processes.
  • Supporting excursion and off-site activity preparation and processes.

Financial Duties

  • Apply the Purchasing Procedure.
  • Administer petty cash, including accurate record-keeping and reconciliation in line with financial processes and policies.

Systems and Technology

  • Use school management software (Compass Education)
  • Maintain digital filing systems and backups.

Compliance and Records

  • Maintain accurate and up-to-date records for audits and inspections
  • Maintain and manage Impact ACADEMY work instructions, keeping documentation accurate and up to date.
  • Create meeting records and minute keeping.
  • Destruction of records according to Impact ACADEMY’s Record Management Policy
  • Oversee and support trainees, ensuring compliance and organisational standards.

General

  • Take reasonable care for personal health and safety in the workplace and that of others

Other duties as required, taking into consideration the experience and qualifications of the staff member and the level of the position, and including assisting with activities which are beneficial to the wider organisation.

What you'll bring

  • Experience in a similar role
  • Demonstrated achievements in school compliance and administration.
  • Can work independently in a systematic manner
  • Track record in showing concern for student welfare and development and treating them with respect
  • Microsoft Office skills including Word, Excel and Outlook
  • Excellent time management, planning and organisational skills
  • Skills in writing processes and procedures

How to express your interest

To express your interest, please email principal@impactca.qld.edu.au to submit:

  • cover letter outlining why you’re a great fit for this role
  • Your current resume

Impact Community ACADEMY is a child safe organisation committed to the protection of children and has a zero tolerance of abuse of children. We are committed to ensuring the safety, wellbeing and dignity of all children and young people. Therefore, all applicants will be subject to Impact Community ACADEMY and legislative screening procedures. These checks are consistent with Impact Community ACADEMY's commitment to child safeguarding policies and procedures.

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